5 New Communication Technologies to Supplement Email

Every business relies on effective communication with their customers. Communication not only transmit information, it inspires confidence, credibility, commitment and loyalty stimulates generates. But today’s global business environment hi-tech, rapidly changing, where you know you are an effective communication? The benchmark Facing FaceThere is no doubt that communication in face-to-face is the most effective method for most people to guarantee. Why? Because of its nature in both directions. This dialog. Listeners are not passive participants. If someone speaks to us, we will send a continuous stream of feedback. Some are verbal, but much more / no. These responses do have the power to change the message disseminated by the talker. Moreover, they have the power to change how other listeners interpret the message. (Other listeners the power to change your interpretation.) Unfortunately, the global nature of the business, it is not meeting face to face for all communication behaviors. So what are the alternatives? In particular, what are the alternatives of the technology? Email will be offered – the benefits PointThe early e-mails are numerous and are well known and include (but are not limited to): • E-mail is an excellent system for disseminating information to people. It’s fast and cheap. • It is incredibly easy – you can easily communicate across time zones. • There is an electronic paper trail useful. • You can save a lot of time because most of fluff about a call (the social niceties) as unnecessary in emails can be seen. • The recipient can read and reply to messages in their own time permits. • The writing, grammar and punctuation in an e-mail can be viewed and edited before finally sending. But e-mail their limitations: • His lack of social niceties is a double-edged sword. Without the benefit of other communication signals, it is sometimes difficult to interpret the tone of an e-mail, and it may take some ambiguous messages. • It is not ideal for critical communications. For many people e-mails are not “real time” communications. We have all this e-mail unanswered sitting at the bottom of the list. Because email is so easy to ignore, they are also easy to forget. • has Ironically, the effectiveness of e-mail distribution of one of the main obstacles to effective communication. It is so easy to send e-mails – and they are so anonymous – that our inboxes flooded with spam now. Therefore, some e-mails are viewed with suspicion. It is sometimes difficult to identify legitimate e-mails, but it is very easy, just click on “Delete”. • Because email senders are typically geographically (and often culturally) distant from their recipients, they did not immediately visual and auditory stimuli to help them adapt their message type. But there is no need to throw, “throw the baby out with the bathwater.” Email is an excellent solution for many communication needs. And for which he is ill equipped to cope, there new, appropriate technologies that are built for the job… 2 0 Web Technologies – The Second Perfect SupplementWeb 0, a term coined by O’Reilly Media (a media company in U.S.) in 2004 refers to a second generation Internet-based services, people working together and sharing information online can be a new way. Web 2 0 technologies are also defined in the www. wikipaedia. org, suggesting that these sites provide users of sites ( members) and enable sharing of content, including research and discussion of ideas, opinions, issues and initiatives. Web 2 0 is all about communication. It is the evolution of the Internet from a infinite library of static pages to a world of endless discussions. These pages may be restricted to specific audiences (eg, executive), or open to all members. The only difference is that the interaction takes place in the cyberspace, and participants can sit behind a keyboard anywhere on the planet. It is important for the reader to interpret the message in a web-second 0 Communication is not only determined by the publisher, but also by feedback (eg comments) of the public. Moreover, real message from the editor tends to be more liquid informed by feedback from the audience. In other words, Web 2 0 Services are much more like conversations face-to-face communication and other technologies before them. So what are these new technologies, we must keep an eye on? The two most important are “wikis” and “blogs”. The following definitions are from http://www. wikipedia. org, has developed an online encyclopedia as a wiki. • Wikis – A wiki is a Web site, type the user can easily add, remove or edit and change content. This ease of interaction and operation makes a wiki an effective tool for collaborative authoring system. Examples include Wikipedia (COM wikipedia.) and WikiWikiWeb (http://www. WikiWikiWeb. Com). • Blogs – A weblog, usually shortened a blog is a sort of online journal that allows you to comment on something of the voice. Blogs often provide commentary or news and information on a particular topic. A typical blog combines text, images and links to other blogs, web pages and other media. Blogs are usually text based, but they can include photos, videos or audio files (podcasts). Blogs are a way that will presented created a conversation between users. For example, see Sydney Morning Herald Travel Blog (http://blogs. SMH. Com. Au / lostintransit /). The use of Web 2 0AS with companies facing -to-face forums, online dating are attracting a wide range of participants willing to engage, entertain, befriend, advise and conferences. It was at the Australian (Tuesday, August 8 2006, reported) that the social computing element of Web 2 0 has been made recently by the U.S. government as their own. The U.S. State Department has started including blogs and other web-second 0 to deliver the concepts public information to citizens. There is also a wiki to allow services to small communities of experts to improve the information to improve counseling services. The same article notes that the body of Australia’s leading information advisory plan, which had Australian Government Information Management Office has begun to experiment with using blogs, wikis and other Web-2. 0 technology. Like a fungus new online social networks, they are increasingly focused on niches, Ideal for organizations, the composition and the NFP sector. Classmates Examples include public social networks MySpace (http://www. Myspace. Com), classmates (http://www .. Com) and Bikely (COM bikely).. Other useful technologies • SMS – Short Message Service (SMS) service on most digital mobile phones (and other mobile devices such as Pocket PC, or even desktop computers) that allows the sending of short messages between mobile phones, other handheld devices and even landline telephones. • Podcast – Podcasting is the method of distributing multimedia files such as audio or video programs over the Internet using RSS feeds, for playback on mobile devices and PCs. • Webinars – Web conferencing is used to hold group meetings or live presentations over the Internet. In the early years of the Internet, the terms “web conference “and” conference “was often used for group discussions conducted within a message board (sent via SMS), but the term has specifically to live or” synchronous “meetings, while many of Message from discussion is a “forum” message board “or” bulletin board “. A webinar is a seminar which takes place through the World Wide Web. It is a kind of Web Conferencing. Unlike a Webcast, the transmission of information is in one direction only, a webinar is designed to provide interactive between the presenter and the audience. A webinar is ‘live’ in the sense that the information transmitted to an agenda, with a beginning and end. In most cases, the presenter via a standard phone line to speak, noting that the information is displayed on the screen, and can react to the public on their own telephones, preferably a speakerphone. Although not necessarily a Web 2 0, Webinars can also be a useful mechanism for information dissemination and discussion among organizations based on membership and SM

S can provide important or urgent confirmations. ConclusionEmail is – and will continue to be – an extremely useful and practical communication. In fact, improved with the advent of new technologies that are either direct, immediate, or more as communication face-to-face is the e-mail. As companies add their email usage with other communication technologies, e-mail is increasingly reserved for communication, with which it is perfectly suited.